Question 1

1. What is counselling and how can it help me?

Accepted Answer

Counselling is a professional, confidential space where you can talk openly about your thoughts, feelings, and experiences. It can help you:

Understand and process difficult emotions
Cope with stress, anxiety, or depression
Navigate grief, loss, or life transitions
Improve self-esteem and confidence
Gain clarity and perspective on challenges

The process is collaborative — I guide and support you, but you remain in control of your journey.

Question 2

2. What can I expect in a session?

Accepted Answer

Each session typically lasts 50 minutes. In the first session, we’ll discuss your reasons for coming, what you hope to achieve, and answer any questions you have.
Future sessions are shaped by your needs — some clients prefer to explore feelings deeply, while others focus on practical strategies for coping.

Question 3

3. How many sessions will I need?

Accepted Answer

There’s no set number of sessions. Some people benefit from just a few, while others find ongoing support helpful. We’ll review progress together and discuss what works best for you.

Question 4

4. Who can attend counselling?

Accepted Answer

I work with individual clients of all ages who are seeking support for emotional, psychological, or life challenges.

Question 5

5. Do I need to prepare for a session?

Accepted Answer

No preparation is needed — just come as you are. If there’s something specific you want to focus on, you can bring it along, but it’s not necessary.

Question 6

6. Is counselling confidential?

Accepted Answer

Yes. Everything discussed in sessions is strictly confidential, in line with professional and ethical guidelines set by the BACP and NCPS.
The only exceptions are if there’s a risk of serious harm to yourself or others, or if legally required.

Question 7

7. How do online sessions work?

Accepted Answer

Online sessions are conducted securely via MS Teams or phone. They follow the same structure and confidentiality standards as in-person sessions. Make sure you have a private, quiet space where you feel comfortable speaking openly.

Question 8

8. What are your fees and payment methods?

Accepted Answer

Standard 50-minute, in person session: £50
Online 50-minute session: £45
Telephone 50-minute session: £40
Flexible payment options are available, and concessions can be discussed if needed.
Payment is accepted via bank transfer, contactless or cash.

Question 9

9. What happens if I need to cancel or reschedule?

Accepted Answer

Please give at least 24 hours’ notice for cancellations. Sessions cancelled with less notice may still incur a charge, as outlined in our practice policy.

Question 10

10. What if I don’t know what to talk about?

Accepted Answer

That’s perfectly okay — many clients don’t know exactly what to say at first. Counselling is a safe space to explore your thoughts at your own pace. We’ll work together to find what’s most helpful for you.

Question 11

11. How do I book a session?

Accepted Answer

Contact via email, phone, SMS or WhatsApp and we’ll discuss your needs and availability and set up your first session.

Question 12

12. Can counselling help with specific issues like anxiety, grief, or OCD?

Accepted Answer

Yes — I work integratively using Person-Centred, Psychodynamic, and CBT approaches, tailored to your unique situation. Whether you’re dealing with anxiety, depression, grief, OCD, or life transitions, counselling can help you process your experience and develop coping strategies.

Question 13

13. Is there parking available?

Accepted Answer

There is plenty of free parking spaces available at Glendale House.

Question 14

14. What days/ times do you work?

Accepted Answer

I work between 5pm and 9pm, Monday to Thursday.

Question 15

15. Can I book longer session?

Accepted Answer

Longer sessions are available at additional cost, this can be discussed and agreed based on your needs.

Question 16

16. Do I have to book the same day of the week and time every session?

Accepted Answer

No, you don't have to book the same day of the week and time for every session, although you can if this works best for you. I work flexibly so that you can fit Counselling around your commitments. We agree the next session day and time together based on availability.

Frequently asked questions